All reservations are subject to the terms and conditions outlined below. Specific conditions may vary depending on the selected room rate, promotion, or package at the time of booking.
1. Cancellation Policy
- Free cancellation is available up to 24 hours prior to check-in, unless otherwise stated.
- Cancellations made within 24–48 hours prior to check-in may incur a charge equivalent to one night’s stay.
2. Cancellation Fees
- Applicable fees will be based on the booking conditions at the time of reservation.
- Late cancellations may result in a one-night charge or full stay charge, depending on the rate plan.
3. Non-Refundable Bookings
- Discounted or promotional rates are typically non-refundable.
- Full payment is required at the time of booking and cannot be cancelled, modified, or refunded.
4. No-Show Policy
- In the event of a no-show, the hotel reserves the right to charge the total booking amount or at least one night’s stay, depending on the booking conditions.
5. Modification Policy
- Changes to booking dates, guest details, or room types are subject to availability.
- Some bookings allow free modifications, while others may incur additional charges or rate differences.
- Non-refundable bookings are generally not eligible for modifications.
6. Refund Processing
- Eligible refunds will be processed within 7–14 business days, depending on the payment method and financial institution.
7. Special Conditions
Additional terms may apply in the following cases:
- Peak seasons and public holidays (e.g., Nyepi, Christmas, New Year)
- Group bookings (multiple rooms)
- Long-stay reservations
These bookings may have stricter cancellation, modification, and payment policies.
